Mericon Industries, Inc stands behind its products and services.

If there is a problem with a product, Customers should contact Mericon Industries to file a claim and obtain a “Return Authorization” (RA) number. All claims will be handled in an efficient manner.

Please note: All returns require an “RA” number. Material that is not authorized for return in advance by Mericon’s Sales Support Department may be refused and returned to the Customer at Customer expense.

PROCEDURES:
When making a request to return material, the Customer will provide to Mericon Industries:

• Company name.

• Name, title, phone number, extension, and email.

• Purchase order number and date ordered.

• RA number.

• Description or name of the item to be returned.

• Picture of the item being returned.

• Lot number of the item to be returned.

• The reason for the return including any laboratory or QA/QC reports, signed by senior management.

  (Senior Management must be known to Mericon and have authorization on file to sign off on returns).

• Request for replacement product if needed.

  After processing the return request, Mericon Industries will provide to the Customer:

• RA number.

• Shipping instructions and costs (if any) to the customer.

• Advice on restocking fees (if any).

• Disposal fee (if any).

• Estimate of delivery for replacement material. (If product was damaged, NOT EXPIRED).

  GUIDELINES:

• Mericon Industries will only accept returned material in original, sealed and undamaged containers.

• Mericon Industries must be notified of request for product return within 30 days of Customer’s receipt of goods.

• If a return is approved, product must be shipped back to Mericon Industries within 10 days.

• All products returned must have current shelf life.

• Restocking fee of 25% will be assessed on returns at the original invoice value.

• Unless shown as non-conforming, custom-made products are non-returnable.

• If the return is due to a quality issue, the matter will be investigated by the Mericon Quality Team and the Customer will be advised of the results.

  FREIGHT/SHIPPING DAMAGE:

  All claims made concerning freight or shipping damage must be reported to Mericon Industries within 5 business days and material must be held for inspection at the Customer’s facility. Freight drivers must sign off on damaged products.

  If the terms are FOB destinations, Mericon Industries will file the freight claim. If the terms are FOB origin, Customer will file the freight claim.